Contact
Contact us
Questions about activation, a refund, or something not working? Write to us and a person will answer.
Send us a message
We answer every message. Support is handled by the people who build the app — there is no call centre.
Before you write, this saves us both time
- Include your device MAC address — it is on the STB+ home screen. Almost every question needs it.
- Tell us the device and platform: Samsung, LG, Fire TV, Android phone, and so on.
- For payment questions, include the payment reference from your receipt.
- We cannot help you find channels, playlists or a provider — see the FAQ.